Customer Service Representative

INSURANCE CAREER OPPORTUNITY

Personal Lines Account Representative (CSR)



DESCRIPTION:

Our team is seeking a dynamic team player to provide excellent customer service for our personal insurance clients at our Hays Kansas office. The ideal candidate has excellent communication skills, is people-oriented, can multi-task in a fast paced environment, and is committed to working in a team-oriented environment

JOB DUTIES

• Manage incoming calls and other communications
• Identify and assess customers’ needs to achieve satisfaction
• Build relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer questions, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers


SKILLS:
Excellent communication, organization and time management skills
Ability to multi-task and pay attention to detail
People oriented and self-motivated
Ability to demonstrate critical thinking, decision making, and problem solving skills
Proficient computer skills



QUALIFICATIONS AND PREFERRED EXPERIENCE:

High school diploma.
Four-Year College Degree preferred
Minimum 3 years insurance experience OR other customer service related work



OTHER
Full time in office position based in Hays Kansas


COMPENSATION / BENEFITS
Competitive Salary, Commission, Annual Bonus Program
Comprehensive benefit package
Training and advancement in a professional working environment



TO APPLY:
Provide resume with cover letter and references to: Career Opportunity, Insurance Planning, Inc. P. O. Box 100, Hays, KS 67601 or by email ruppan@insurane-planning.com.



About Insurance Planning, Inc.

Insurance Planning, Inc. is a locally owned Trusted Choice Insurance Agency with offices in Hays, Great Bend and Russell. Organized in 1968, Insurance Planning, Inc. writes commercial, personal and life insurance in a multi-state area. For more information, visit www.insurance-planning.com