Library Access Service Specialist

The Access Services Specialist is a key customer-facing position in Tebo Library. The specialist oversees circulation services, course reserves, public workstations, public printing services, event set-up, and collection of fines and fees. They work to ensure friendly and efficient public-facing services that conform to library policy and practice. They are the first line of communication for library visitors. The specialist must be detail-oriented with strong customer services skills and must enjoy training and supervising student employees. This position reports directly to the Coordinator for Library Operations and indirectly to the Coordinator of Library Spaces and Digital Learning. They may serve on library or university committees as requested by their supervisor or the Dean.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree from an accredited college or university
• Demonstrated ability to work effectively in a team environment.
• Strong commitment to customer service, excellent interpersonal skills, and effective written and oral communication skills.
• Exceptional level of accuracy, thoroughness, and attention to detail for all financial and supervisory tasks.

PREFERRED QUALIFICATIONS:

• At least 2 years of experience working in a library, preferably in circulation services in an academic institution.
• Supervisory experience, including experience training, supervising, and evaluating student employees.
• Technical experience that includes an integrated library system’s circulation module, Windows and Mac computers, Microsoft and Adobe software, scanners, and printers.
• Ability to interact effectively with the diverse clientele of the library, university, and Hays community. 
• Ability to work a flexible schedule when needed to meet the library’s hours of operations.
• Ability to learn the Workday system for employee hiring, time management, and financial processes.

RANK: This is an unclassified professional, exempt, 12-month, position

RESPONSIBILITIES:

• Hire, supervise, schedule, train and evaluate student employees who work at the Welcome Desk.
• Supervise all circulation services, including checking materials in and out, renewals, recalls, holds, course reserves, materials shelving, shelf-reading, and missing items searches.
• Maintain current, in-depth knowledge of the ALMA integrated library fulfillment (circulation) system for library and ensure that patron loads and functions operate correctly.
• Provide direct assistance to library users in the basic operation of computers, software, printers, copiers, and scanners.  Trains student employees to assist patrons competently with technology.
• Ensure that library users are appropriately referred to library specialists for research help.
• Collect and compile data and statistics and report these monthly to the dean.
• Maintain the University’s financial standards by balancing and depositing Welcome Desk service monies.
• Maintain the confidentiality of patron records in accordance with state statutes and national standards.
• Maintain a functioning, attractive and secure public environment, taking appropriate action to address and report problems or emergencies.
• Trains student employees and library staff in required opening and closing procedures.
• Serve on library or university committees as requested by their supervisor or the Dean.

Application Priority Deadline:  Screening of complete applications will begin May 18th, 2026 and will continue until the position is filled.

Benefits: To review our competitive benefit package, please visit FHSU Benefits.

Application Process: To apply for this position, please visit this job posting on FHSU Careers. Only electronic applications submitted through the webpage will be accepted.

Required Application Documents: Applicants should submit a cover letter, resume, and names and contact information for three professional references. Applicant documents should be submitted in one PDF.

If you have questions regarding the position, please contact:

• Name: Lacey Wegner
• Email: llwegner@fhsu.edu
• Phone: 785-628-5837

About Tebo Library: Tebo Library encourages intellectual curiosity, fosters scholarly exploration, and empowers knowledge creation. In 2026, we completed a comprehensive renovation that completely transformed the 1967 facility. Tebo Library staff are the experts our learners and scholars seek first for research help, including the acquisition, discovery, application, creation, and curation of high-quality information and research and for the preservation of university and regional history and heritage. The library has 18 full time staff members, and over 150 research databases. The library is also home to the university archives, unique special collections, rich digital collections, an institutional repository, and collections of state, federal, and international government documents. More information is available on our website (http://www.fhsu.edu/library).