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Match Support Specialist

SUMMARY Within our results-only work culture that’s rooted in mission & service, the main role of a Match Support Specialist (MSS) is to build a relationship with the Big, Little and parent/guardian to ensure the best quality support for all matches; this is done by providing coaching, encouragement, and advice to matches via phone, email, and/ or in person. Relationship building is at the heart of a the MSS role. MSS staff must routinely exercise discretion and independent judgement regarding complex